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Privacy Policy

Last updated February 10, 2020


At Best Local Chef our mission is to help you find top-rated personal chefs in your area. Enjoy a fine dining experience without leaving the comfort of your AirBnb, HomeAway, Vrbo, OneFineStay, vacation rental or home. To do that, we need to collect, use, and share some of your personal information. This Privacy Policy is meant to help you understand how Best Local Chef does that and how to exercise the choices and rights you have in your information.

Best Local Chef’s privacy homepage provides additional information about our commitment to respecting your personal information, including ways for you to access and delete that information.

  1. The Scope of This Policy

  2. The Information We Collect

  3. How We Use Your Information

  4. How We Share Your Information

  5. How We Store and Protect Your Information

  6. Your Rights And Choices Regarding Your Data

  7. Children’s Data

  8. Links to Third Party Websites

  9. Changes to This Privacy Policy

  10. Contact Us

The Scope of This Policy

This policy applies to all Best Local Chef users, including professional chefs (including professional chef applicants), and to all Best Local Chef platforms and services, including our apps, websites, features, and other services (collectively, the “Best Local Chef Platform”). Please remember that your use of the Best Local Chef Platform is also subject to our Terms of Service.

The Information We Collect

When you use the Best Local Chef Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:

A. Information You Provide to Us

Account Registration. When you create an account with Best Local Chef, we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your customer profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your favorite chef).

Chef Information. If you apply to be a Chef, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), Chef’s license information, certification information, and general liability insurance information. We collect the payment information you provide us, including your bank routing numbers, and tax information. Depending on where you want to provide your cooking services, we may also ask for additional business license or permit information. We may need additional information from you at some point after you become a Chef, including information to confirm your identity (like a photo). Ratings and Feedback. When you rate and provide feedback about Customers or Chefs, we collect all of the information you provide in your feedback.

ommunications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.

B. Information We Collect When You Use the Best Local Chef Platform

Location Information. Choosing the best chef starts searching for chefs in your local area. The Best Local Chef Platform collects location information (including GPS and WiFi data) differently depending on your Best Local Chef app settings and device permissions as well as whether you are using the platform as a Customer or Chef:

  • Customers: We collect your device’s precise location when you open and use the Best Local Chef app, including while the app is running in the background from the time you request a ride until it ends.
  • Chefs: We collect your device’s precise location when you open and use the app, including while the app is running in the background when it is in Chef mode. We also collect precise location for a limited time after you exit Chef mode in order to detect customer incidents, and continue collecting it until a reported or detected incident is no longer active.

Usage Information. We collect information about your use of the Best Local Chef Platform, including services information like the date, time, destination, location, meal, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the Best Local Chef Platform like our apps and websites, including the pages and content you view and the dates and times of your use.

Device Information. We collect information about the devices you use to access the Best Local Chef Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens.

Communications Between Customers and Chefs. We have an online messaging platform to facilitate messages between Customers and Chefs without sharing either party’s actual phone number with the other. But while we use this messaging to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of messages. For security purposes, we may also monitor or keep the contents of messages made through the Best Local Chef Platform, but we will always let you know we are about to do so before the call begins.

Address Book Contacts. You may set your device permissions to grant Best Local Chef access to your contact lists and direct Best Local Chef to access your contact list, for example to help you refer friends to Best Local Chef. If you do this, we will access and store the names and contact information of the people in your address book.

Cookies, Analytics, and Third Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third party technologies to understand how you navigate through the Best Local Chef Platform and interact with Best Local Chef advertisements, to make your Best Local Chef experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Best Local Chef Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the Best Local Chef Platform.

C. Information We Collect from Third Parties

Third Party Services. Third party services provide us with information needed for core aspects of the Best Local Chef Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your Best Local Chef experience. These third party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third party services:

  • Information to make the Best Local Chef Platform safer, like background check information for Chefs;
  • Information about your participation in third party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;
  • Information to operationalize loyalty and promotional programs, such as information about your use of such programs; and
  • Information about you provided by specific services, such as demographic and market segment information.

Enterprise Programs. If you use Best Local Chef through your employer, we will collect information about you from those parties, such as your name and contact information.

Referral Programs. Friends help friends use the Best Local Chef Platform. If someone refers you to Best Local Chef, we will collect information about you from that referral including your name and contact information.

Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.

How We Use Your Information

We use your personal information to:
  • Provide the Best Local Chef Platform;
  • Maintain the security and safety of the Best Local Chef Platform and its users;
  • Build and maintain the Best Local Chef community;
  • Provide customer support;
  • Improve the Best Local Chef Platform; and
  • Respond to legal proceedings and obligations.

Providing the Best Local Chef Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:

  • Verify your identity and maintain your account, settings, and preferences;
  • Connect you to your chefs and track their progress;
  • Calculate prices and process payments;
  • Allow Customers and Chefs to connect regarding their meal service and to choose to share their location with others;
  • Communicate with you about your chef experience;
  • Collect feedback regarding your experience;
  • Facilitate additional services and programs with third parties; and
  • Operate contests, sweepstakes, and other promotions.

Maintaining the Security and Safety of the Best Local Chef Platform and its Users. Providing you a secure and safe experience drives our platform, both at your home and on our apps. To do this, we use your personal information to:

  • Authenticate users;
  • Verify that Chefs have graduated from a culinary school with necessary certifications;
  • Investigate and resolve incidents, accidents, and insurance claims;
  • Encourage safe customer service behavior and avoid unsafe activities;
  • Find and prevent fraud; and
  • Block and remove unsafe or fraudulent users from the Best Local Chef Platform.

Building and Maintaining the Best Local Chef Community. Best Local Chef works to be a positive part of the community. We use your personal information to:

  • Communicate with you about events, promotions, elections, and campaigns;
  • Personalize and provide content, experiences, communications, and advertising to promote and grow the Best Local Chef Platform; and
  • Help facilitate donations you choose to make through the Best Local Chef Platform.

Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:

  • Investigate and assist you in resolving questions or issues you have regarding the Best Local Chef Platform; and
  • Provide you support or respond to you.
  • Improving the Best Local Chef Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:

  • Perform research, testing, and analysis;
  • Develop new products, features, partnerships, and services;
  • Prevent, find, and resolve software or hardware bugs and issues; and
  • Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.
  • Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.

    How We Share Your Information

    We do not sell your personal information. To make the Best Local Chef Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.

    A. Sharing Between Best Local Chef Users

    Customers and Chefs.

    Customer information shared with Chef: Upon receiving a meal request, we share with the Chef the Customer’s location, name, meal request, Customer statistics, and information the Customer includes in their Customer checkout. Once the meal service is finished, we also share the Customer’s rating and feedback with the Chef. (We remove the Customer’s last name associated with ratings and feedback when we share it with Chefs, but a Chef may be able to identify the Customer that provided the rating or feedback.)

    Chef information shared with Customer: Upon a Chef accepting a requested meal, we will share with the Customer the Chef’s name, profile photo, preferred pronouns, rating, total cost, as well as other information in the Chef’s Best Local Chef profile, such as information of Chefs reviews and service location area.

    Although we help Customers and Chefs communicate with one another to arrange a booking, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant Customer or Chef, including sharing actual contact information with your consent.

    B. Sharing With Third-Party Service Providers for Business Purposes

    Depending on whether you’re a Customer or a Chef, Best Local Chef may share the following categories of your personal information for a business purpose to provide you with a variety of the Best Local Chef Platform’s features and services:

    • Personal identifiers, such as your name, address, email address, date of birth, government identification number, Chef’s license information, certification information, and liability insurance information;
    • Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
    • Chef/Customer statistics and feedback, and Chef/Customer transaction history;
    • Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and
    • Location data.

    We disclose those categories of personal information to service providers to fulfill the following business purposes:

    • Maintaining and servicing your Best Local Chef account;
    • Processing or fulfilling meal requests;
    • Providing you customer service;
    • Processing Customer transactions;
    • Processing Chef applications and payments;
    • Verifying the identity of users;
    • Detecting and preventing fraud;
    • Processing insurance claims;
    • Providing Chef loyalty and promotional programs;
    • Providing marketing and advertising services to Best Local Chef;
    • Providing financing;
    • Providing requested emergency services;
    • Providing analytics services to Best Local Chef; and
    • Undertaking internal research to develop the Best Local Chef Platform.
    C. For Legal Reasons and to Protect the Best Local Chef Platform

    We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:

    • Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
    • Respond to legal process (such as a search warrant, subpoena, summons, or court order);
    • Enforce our Terms of Service;
    • Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
    • Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third-parties, or the public as required or permitted by law.
    D. In Connection with Sale or Merger

    We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.

    E. Upon Your Further Direction

    With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.

    How We Store and Protect Your Information

    We retain your information for as long as necessary to provide you and our other users the Best Local Chef Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.

    We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.

    Your Rights And Choices Regarding Your Data

    Best Local Chef provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.

    A. All Users

    Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the Best Local Chef Platform.

    Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Best Local Chef Platform (such as receiving a notification that your ride has arrived).

    Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.

    Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact Best Local Chef’s ability to provide you our full range of features and services.

    Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the Best Local Chef Platform.

    Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The Best Local Chef Platform does not currently support Do Not Track requests at this time.

    Deleting Your Account. If you would like to delete your Best Local Chef account, you can do so through your created account. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.

    Children’s Data

    Best Local Chef is not directed to children, and we don’t knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at support@bestlocalchef.com.

    Links to Third Party Websites

    The Best Local Chef Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.

    Changes to This Privacy Policy

    We may update this policy from time to time as the Best Local Chef Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Best Local Chef Platform or by some other method of communication like email. When you use Best Local Chef, you are agreeing to the most recent terms of this policy.

    Contact Us

    If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.